Have you ever tried using your computer in the middle of a rush task and suddenly it stops for some unexplained reason? You may be experiencing a computer glitch. Because of the increasing demand to come up with quick customer support in our fast paced IT industry, LevelUno has established a new form of Help Desk. The LevelUno Remote and Chat Support Service.

With LevelUno’s Remote Support System, computer issues need not be a burden to you anymore. This form of technical support includes the following computer related issues: Microsoft Windows settings or updates, Internet and Email use, Computer Peripheral installation or Application Support, Home/Small Office Networking, PC Software installation, Virus/Spyware Removal and more.

“With the remote and chat support services, we are able to provide quick and organized solutions to your technical issues”, commented Owner, Steve Haley. “The waiting time for a technical support specialist to get to your work stations is over. We will give it our very best effort to repair the issue remotely. If we can not, we offer 2 options; Escalate the issue to the next level including On-Site support or walk away and we issue a refund.” While not all problems can be resolved remotely or through chat, LevelUno has other options available for their clients.

If you would like to know more about the LevelUno Remote and Chat Support Service, or simply want a cost-efficient solution for computer related issues, visit www.leveluno.net or call 866-599-6280 and a LevelUno Specialist will assist you with your needs.

Hey there… after my drama of a rant last week, I am happy to announce that I was able to get the banner made, and on time! It was very exciting stuff and helped promote the cause. So, even though the customer service was lacking… it still worked out and they beat the deadline.

I still feel the same way about the customer service part of it though. Even though they made it in the time requested and it was done great, the customer service is what would have brought me back as a customer. The need to feel important when I am giving someone my hard earned money, is definitely still there… and in this case, I didn’t feel as important as I feel I should have.

But, that just proves that everybody is their own unique character and regardless of what the world’s perception of them might be, they are still going to walk to the beat of their own drum. To each his own… but, for me personally, I’m going to stick with giving exceptional customer service, at all costs!

In today’s business world, with everything as virtual as it is, all we have left is customer service. I’m not clear why people, namely small business owners, don’t realize how gravely important it is to get back in touch with their clients and better yet, potential clients.

It’s not enough to take the initial phone call, get the details and then SAY that you will get back to someone. You have to get back to these individuals if you want your business to continue for the long term.

I will give you an example for my rant… I’m looking for a company to provide T-Shirts that are screen printed and I am looking for a company to make a banner for me. The banner company that I spoke with had a great first impression, took all my details and said that he would get back to me with the artwork. I mentioned that I was on a deadline and gave him the date, he said no problem.

Now, maybe I am being paranoid and a “picky” client, but I feel that I am lacking some customer service. It has been almost 1 week, since I have talked to the banner company about my project and this week have left 3 messages with them to give me an update. I need the banner by Sunday. We are only five days away and only have 3 business days left which is what I was quoted for the printing time. I have to say… I am an hour away from finding a new company and they will not be getting my business.

Not only that, but the two t-shirt companies that I contacted, I have heard from neither! One week later.

Something to note, and another reason for this post… it’s important for people in the service industry to understand, in my humble opinion that is, that not only will you loose the customer that you didn’t get back to… but you will loose any business that they could’ve sent your way via referral. I work with a big network of a variety of individuals and best believe none of them will know about this company and the fact that they do banners.

It’s a shame when small business can’t help small business anymore and we have to resort back to using big corporations… their customer service is even more lacking, but at least they get the work done.

I work from a home office sometimes… and I have dogs. I love what I do and how I do it. Most days at either office, I stay very focused, get a lot of things completed and at the end of the day feel that I have been productive.

Today is different… maybe it’s the weather change here in Las Vegas. Fall is coming, temperatures are dropping and my dogs will not stop asking to go outside!!! Some kind of Fall Fever. They just want to play. They want to go out… then they want to come in… they want to go out and then they want to come back in! I mean, granted, it takes all of 2 minutes to get up, go to the back door, make sure they are all outside and then come back to the office and get back to work. But every five minutes! You can’t have to go outside again, I find myself pleading with them. Their only response… a wagging tail and a twisty head.

But, like I said, the weather is nice! We have bright blue skies, no clouds for miles… What a distraction it is! I want to get out and play like them! Thankfully, as I type this, they are all knocked out and I am once again actually getting things done. I am sure in a few hours, they will be begging me again… please let us outside… this time, I might just go with them!!!

Enjoy your day!

So, I have decided to jump on to the blog band wagon… while currently I have no clue what I will be talking to the world about, for now, I just wanted to put something down so that I can check off “DO YOUR BLOG” on my to-do list for the day!  It has been there for awhile, and while I have posted my quotes… that’s where I suddenly had “Blogger Block”. 

Since opting for this new way of communicating, which has not been long, I have learned many things and come across many interesting and hilarious blogs and fun stuff to be involved in.  It’s crazy to think that I didn’t jump sooner.  

Some tips that I’d like to share from some Newbie Blogging insight that I have gathered…
When you are unsure what to blog about, visit others people’s blogs for inspiration.
When you find other blogs that you enjoy reading, post comments to their author.
If you really like someone’s blog, link to it! And, take it a step further and actually trade links!
Even if you feel like you have nothing to say, say something anyways.

So… as I learn this new evolution in the online world… I hope that you will join me and we can share tips and tricks and get to “know” one another in this virtual world we now live in.

Until then… here’s to your success!

Benjamin Franklin said that “The man who does things makes mistakes, but he never makes the biggest mistake of all, doing nothing”.

What we think, we become.

Buddha said this.  And, does it ever hold true.  How many times have you been sad and start thinking happy thoughts and suddenly you don’t feel sad anymore?  It’s the same in the business realm.  If we think we are successful in what we do, we will be! 

Before going to that next business meeting, networking event or other type of professional activity, sit down and take a few minutes to clear your mind.  Focus your thoughts on the activity you are about to complete.  While taking deep breaths, visualize yourself at this meeting.  Visualize yourself meeting and talking to others, making connections and letting people get to know you.  Visualize yourself being a success at this event.  Visualize yourself being the star you are! 

So, here’s to your success… think it and it will happen.

Welcome to Always On Time’s Blog.  We are just getting started in the blogging world but hope to bring useful information to the small business community.